Encourage. Empower. Elevate.

I started my journey here ten years ago as a Call Center Agent in our Service Dialog Center, back when we were still called “Infoscore Forderungsmanagement”. Today, I’m working as a Customer Service Specialist for a major e-commerce client, based in our Mainz office in Germany.  Having been a part of the company for so long, one of my colleagues encouraged me to run for the Workers Council in March 2022. One of the key reasons I stepped into this position was my involvement with our Representative Body for People with Disabilities, a role I took on in October 2021. Since joining the Workers Council, I’ve been committed to amplifying the voices of my teammates and to helping shape Riverty’s  culture of inclusion and belonging.

Celebrating Strengths. Supporting Growth. 

I’ve grown both personally and professionally at Riverty. My journey has taken me from Call Center Agent to Call Center Agent with deputy responsibilities, and now to Customer Service Specialist in written customer support.  As someone with a disability, our flexible working hours make a big difference because they allow me to coordinate my medical appointments around my work responsibilities. 

At Riverty, we value and support the unique strengths of every individual.  I understand how important it is to create a safe space where everyone can share their thoughts, ideas, and unique needs, to allow them to succeed in their roles.  Riverty empowers me to shape my story while giving me the opportunity to support others in their growth.  

At Riverty, you are encouraged to take ownership within your role and contribute fresh ideas to continuously evolve the way we work. During my time as a deputy in the Call Center, I developed a training program for new colleagues. The aim was to help them quickly and easily understand case histories, making our processes more efficient over time and enabling us to bring confidence and expertise into conversations with customers.  

I really enjoy sharing my knowledge and experience with others. It's great to see colleagues grow in confidence as their skills and strengths develop. With the new training concept, I was proud to play an active role in shaping the onboarding experience for our new colleagues, helping them to quickly feel secure and settled in their roles.

Making an impact every day.  

One of the most exciting things about working at a FinTech like Riverty is experiencing our products and services in everyday life - especially our payment options. This shows that Riverty is an effective, reliable, and visible financial partner playing a significant role in the FinTech sector. 

What advice would you give a future Riverty employee? 

One of the most valuable pieces of career advice I ever received was: Just do it and dare to try! Riverty offers a safe environment where you can try new things, make mistakes, and learn from them. This safety isn’t just technical, it's also human. It’s built on a network of kind and helpful people who are ready to support you. From our leadership team to the employee representatives and the colleagues working alongside you every day, there is always someone you can turn to.