Manage your disputes easily with Riverty
Problems with a payment request? Whether it’s a refund not received after a return, missing delivery, or broken products – we’re here to resolve your issue quickly and easily. You can directly handle everything in the Riverty app with clear updates and full transparency.
What is Dispute Management?
Dispute Management lets you handle issues – from incorrect reminders to damaged deliveries – directly from your app.
Report issues, upload evidence, and track your case status – all from the Riverty app. Clear updates at every step, no phone calls needed.
See every update, from both the merchant and us. You’ll always know what’s happening, and when you need to take action.
While we review your dispute, you don’t pay the disputed amount. Once resolved, we’ll update your invoice automatically.
Solving issues, step by step
We know dealing with payment issues isn’t fun. That’s why we’ve made the dispute process as simple and transparent as possible. Here’s how it works, from start to finish, so you always know what to expect and what will happen next.
Reach out to the merchant about your issue. Wait one week for a response (two weeks for returns).
Open the Riverty app and report the issue. Upload proof you’ve contacted the merchant already.
We look at your evidence and contact the merchant on your behalf. This usually takes a few business days. Meanwhile, your invoice is automatically paused.
We keep communication 100% transparent throughout the entire process. Once you’ve filed your dispute, we take it from there. You can track everything in the app and we’ll let you know if we need anything from you.
Your questions, our answers
Open the Riverty app, go to your order, select the invoice, and tap “Report an issue.” Choose the problem type and upload any evidence you have.
This can happen if your payment and the reminder overlapped. No worries, just report it in the Riverty app, and we’ll get back to you in a few business days.
Refunds are processed once your return is confirmed by the merchant. You’ll see the refund status directly in your Riverty app.
No. Report the missing delivery in the app and your invoice will be paused until it’s resolved.
Returns can take some time to be processed by the merchant. Once confirmed, your balance will adjust automatically.
Go to your order in the Riverty app, select your invoice, then “Report an issue,” and choose “Faulty products.” Your payment will be paused while we review your claim.
Didn’t find your answer here? Check out our full list of FAQs or contact our Customer Support team.
Handle disputes right from your phone
Download the Riverty app to manage disputes, track your cases, and get real-time updates. Everything you need to resolve payment issues – all in one place.
