Payments in public transport

We are required to check the creditworthiness and accuracy of your data. If the data you have entered is not correct, please make the changes directly in the ticket app.

Your data should be corrected directly in the ticket app of the transport company or via the customer service of the transport company. Unfortunately, it is not possible for us to change your data.

Please change your address and contact details directly in the transport company's ticket app.

Unfortunately, we are unable to make changes to your address and contact details.

Only you can change your payment details in the customer account of your chosen ticket app. To do so, you need to register the payment method again with your new payment details.

Unfortunately, we are unable to change your payment details.

Only you can change your payment details in the customer account of your chosen ticket app. To do so, you need to register the payment method again with your new payment details.

Unfortunately, we cannot change your payment details and you do not need to send us a message about your account change.

To pay for your ticket, you can choose between SEPA direct debit and credit card.

If you choose SEPA direct debit, the amount of the ticket purchase is deducted directly from your account.

If you pay by credit card (MasterCard, VISA and American Express), the amount is charged to your credit card account.

It may happen that risky payment methods (e.g. SEPA direct debit mandate) may not be activated to avoid payment defaults and are therefore rejected.

In addition, our check may reveal that the data you have provided may not be correct. In this case, please select an alternative payment method or enter your correct data.

On 14 September 2019, a new directive, PSD2 (Payment Services Directive 2), came into force in the European Union, which aims to make online payments more secure using the 3D Secure process.

Riverty also uses 3D Secure verification to ensure that all credit card data is secured and that transactions are as transparent and reliable as possible. The 3D Secure verification will take place as soon as you add a new credit card in the ticket app.

The new PSD2 (Payment Services Directive 2) in the European Union was introduced to make online payments by credit card more secure using the 3D Secure process and to prevent card misuse.

This means that a TAN can be requested at regular intervals in the ticket ordering process to confirm the payment (e.g. by SMS, fingerprint or security query).

The frequency of the check is determined by your bank and/or credit card company.

If you have any questions about the 3D Secure process, please contact your bank or credit card company.

If the code is entered incorrectly, some payment service providers block the 3D Secure service. Please contact your bank or credit card company for more information.

First and foremost, the 3D Secure procedure serves to verify whether you are really the holder of your card. Nevertheless, the actual charging of the card may subsequently be refused by your card-issuing payment service provider. Please ask your bank or credit card company for the reasons.

If you have any questions about 3D Secure and card security, please contact your bank or credit card company. You can also find more information on the topic of card security on the following website: www.kartensicherheit.de (joint project of the German banks and savings banks).

For security reasons, we check the validity of your credit card. To do this, we ask the credit card company to confirm your details and make a reservation of €0.00 on your credit card. 

The amount will not be debited, and the reservation usually expires automatically within two weeks.

If tickets are purchased by credit card, the debit will usually be made immediately. 

In the case of a SEPA direct debit mandate, the debit will usually be visible on your bank account approx. 3 working days after the purchase of the ticket.

If the payment for a ticket purchase cannot be processed by us, your account will be automatically blocked. 

A payment error usually occurs when your bank or credit card company declines our transaction. The following reasons usually lead to a rejection of ticket purchases:

• The bank or credit card company has declined the transaction without giving any reason -> Please contact your bank.
• There is a suspicion of fraud -> Please contact your bank or credit card company.
• The card is blocked -> Please unblock your card and enter the payment method again in the ticket app of the transport company.
• The card has expired. Please deposit a new card in the ticket app of the transport company. 
• A limit has been reached.
• The authorisation has expired.

Please contact your bank or credit card company for further assistance.

If you notice that there have been duplicate payment charges, please contact your public transportation company directly. Their customer service will assist you and take the necessary steps to clarify and refund the charges.

We were not able to properly debit an amount due. Reasons for this could include insufficient funds, account changes or an objection.
You should check the payment details stored in the ticket app of the transport company.

In this case, we will send you a payment reminder. This includes the payment reference, our account details, and the current outstanding amount. You should transfer the outstanding amount as soon as possible.

If you have any further questions, please feel free to contact us directly by e-mail (ticketing@riverty.de) or by phone (07221/92351082).

We will send you a payment reminder after a delay of seven days. The payment reminder includes the payment reference, our account details, and the current outstanding amount. You should transfer the outstanding amount as soon as possible.

Your customer account is blocked because an outstanding amount could not be debited from your bank account or credit card. Please transfer the outstanding amount as soon as possible so that we can reactivate your customer account for ticket purchases.

You should also check your payment details in the ticket app of the transport company, as the amount cannot be debited due to invalid or outdated data.