How s.Oliver made ecommerce payments work at scale
s.Oliver has been dressing European families for decades – and their customers tend to stay. When the time came to rethink how post-checkout complexity was managed, it was important to get it right. See how s.Oliver turned a familiar operational problem into a payment experience their customers actually prefer in this ecommerce payment case study.
The customer found the garden sofa. They spent 20 minutes on the product page. They opened the size guide, checked the reviews, shortlisted the colour. Then they closed the tab.
Three things this case study covers
The results
Net acceptance rates rose from 87-90% to 95%. A customer satisfaction survey run after launch returned an average rating of 4.13 out of 5, from a customer base that had high expectations and existing habits. When s.Oliver later brought in other BNPL providers, Riverty’s customers stayed. On the operational side, Riverty now holds the highest checkout share at s.Oliver and generates the fewest customer service contacts – not the lowest rate, but the lowest number. Download the full case study for the complete picture, including how the partnership was structured and what the rollout looked like in practice.
“Riverty is a reliable process and payment partner for us, who understands our customer and business needs equally well and provides consistently high-quality support.”
Rabea Ehrlich, Senior International Payment Manager, s.Oliver
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